APCO Employees Credit Union has begun distributing debit cards equipped with chip technology. Your new debit card will offer an added level of security and fraud protection when used at a chip-activated terminal.
While many merchants and ATMs have already switched to chip-activated terminals, some are still in the process. Not to worry – you’ll be able to use your chip card in all of them.
All eligible Credit Union members will be issued a new EMV debit card between now and April 2017. These debit cards will have a new card number that is different from your existing debit card. Your new card and PIN verification will arrive separately. Please pay close attention to your mail so you don’t miss your new card.
In the meantime, please read below for answers to frequently asked questions.
Why change to an EMV chip card? What’s the benefit?
EMV chip cards provide enhanced security. Unlike magnetic stripe cards, when an EMV card is used for payment, the chip creates a unique code that cannot be used again. If there is an attempt by fraudsters to duplicate the code, the transaction will be denied.
How do I use my EMV card to make a purchase?
Easy – insert your EMV card face up in the chip-enabled terminal. You should know that your credit or debit card will remain in the terminal while your transaction is processed. Transactions conducted over the phone or online will remain the same.
Will I have to sign or use a PIN for my transactions?
It will depend on your EMV card. Chip and PIN cards operate just like debit cards. Most EMV will be chip-and-signature cards, similar to your credit card.
Will my EMV support near field communication (NFC) processing?
Yes, EMV cards can be used for contactless card processing.
Can I use my EMV chip card for travel?
Chip technology is already in wide use around the world. This makes traveling locally and internationally a breeze.
What if a retailer doesn’t support my EMV card?
No problem – You may not have the option to use your EMV chip card while making certain purchases. This is why EMV cards will initially include both a chip and a magnetic stripe to allow merchants time to adjust to the change.
If you have any questions, you may contact us online at apcocu.org or visit your favorite branch location.