On April 1, 2013, your Credit Union will launch a new website and an improved online banking suite.
The website includes all of the useful features and functions you love, including online mortgage applications, rate calculators, and other useful services. However, this new website is also compatible with tablets and mobile devices, which allows us to better serve your needs.
The newest feature is our new online banking suite. The new online banking portal is more advanced, allowing you to have more control over your account.
Here are answers to some frequently asked questions about the new online banking:
1. Will my password change?
2. Does my password ever expire?
3. I forgot my PASSWORD! What do I do?
4. The system won’t let me login. What do I do?
5. What is the Security Feature?
6. I would like to have PCU Internet Account Access. How do I get signed up?
7. Can I pay my bills online?
8. How far back can I go on my History?
9. How can I display a full screen of transactions when viewing my accounts online?
10. Why can’t I see all my accounts and/or loan history and balances?
11. Can I access all of my accounts from just ONE UserID ?
12. Why can’t I view my most recent check images?
Q: Will my password change?
A: No. The answer you provide to the “challenge question” is separate from your regular PC Banking login password.
Q: Does my password ever expire?
A: No, your password will never expire. If you have any questions or need assistance, please contact us Mon-Fri during normal business hours at 205-226-6800.
Q: I forgot my PASSWORD! What do I do?
A: Your PASSWORD is case sensitive. (When typing in your Password, check your caps lock key, make sure it is set appropriately). If you forgot your password or your account is already in the locked status, you will need to contact us Mon-Fri during normal business hours at 205-226-6800.
Q: The system won’t let me login. What do I do?
A: If, while logging into PC banking, you receive a message indicating that the site is unavailable, please clear the cookies from your browser. Below is a link to instructions on how to do this for some of the most popular versions of internet browsers. If you are still experiencing a problem after following the instructions below, please feel free to contact member services for support.
Instructions to Clear Cookies/Cache
Q: What is the security feature?
A: Users of PC Banking have always authenticated themselves to gain access. From now on, PC Banking will reciprocate and will also authenticate itself to you. You will know with every certainty that you are visiting PC Banking because you will be presented a graphic and phrase each time you login to APCO Employees Credit Union.
Q: I would like to have PCU Internet Account Access. How do I get signed up?
A: In order to start the process, click on the link located at the top of our homepage at www.apcocu.org. You will need to complete the application then print it out. Make sure to sign it and mail it to the address below.
Before applying, you must read and agree to the “MAP” (Member Account Profile) Agreement and Regulation E disclosure. After reading and agreeing to the agreement and disclosure, you will be sent to the application form. If you do not agree, you will be sent to the Home Page.
Please mail the completed application form to:
APCO Employees Credit Union
Attn: Online Services
750 17th St. N
Birmingham, AL 35203
Q: Can I pay my bills online?
A: YES. Bill Pay is available for FREE to all members with an active checking account. Simply login to your PCU online account, go to the Bill Payment tab, then click on Enrollment Options to enroll.
Q: How far back can I go on my History?
A: You will have access to the past 7 months of account history.
Q: How can I display a full screen of transactions when viewing my accounts online?
A: Click on the “Click Here to print this page” button. This will open a new window and display your transactions.
Q: Why can’t I see all my accounts and/or loan history and balances?
A: Each User ID can only be tied to one primary account number. If you have other accounts or loan(s) listed under a different account number, you must Sign Up to get another User ID and Password created to view those accounts. Once this is done, you can setup your account to view your other account(s) (see the next Q/A below). If you want to transfer funds from one account # to another and cannot, please contact us by calling 205-226-6800.
Q: Can I access all of my accounts from just ONE UserID ?
A: YES. This is called Multiple Accounts. In order for this to work, each account must have a separate UserID, Password setup for each of your accounts that you want to access. Once this is done, login and click on “Your Preferences / Multiple Accounts”, then click on the “Add Account” link. Follow the simple instructions and you’re done.
Q: Why can’t I view my most recent check images?
A: Check Images take approximately 1-2 business days from the time it clears your account until you can actually view the image in your account. The reason for the delay is because the checks are routed through a third party processor where they are scanned and then sent electronically to our check imaging system.